Below are the most common questions we get about our service. If you already have a site with us, check out the "How To" FAQs page for info on how to make changes to your site.
|Why should I choose ChiOnline?
For starters, we only work with wellness practitioners. You can get a FREE Website. Our designs are second to none. And we're the exclusive provider of Websites to NCCAOM Diplomates.
|I'm not very good with computers - is this really easy to use?
Here's a simple test: if you can use Microsoft Word, then you can build your own Website. Guaranteed.
|Is my Website really free? How do you guys make money?
Yes! Our Free Website package will NEVER cost you a dime. It's 100% free to all NCCAOM Diplomates. To cover our support and hosting costs, your Free Website is supported by advertising links. These advertisements are randomly selected by Google. To remove these ads, simply upgrade to one of our low-cost Basic or Marketing Website Packages.
|How long will it take to build my site?
Thanks to our easy-to-use technology, it takes less than 2 minutes to build your Website and get your wellness practice online.
|Can I add my own text and photos to my site?
Yes! Our easy-to-use Control Panel makes it simple for you to update your own site's text and photos anytime you want - free of charge.
|Do I get my own domain name (like www.myname.com)?
Yep - when you sign up for either a Basic or Marketing Website, we give you a custom Website address (like www.myname.com). If you sign up for a Free Website, your address will be: http://www.NCCAOMDiplomates.com/yourname.
|What if I already have a domain name (like www.myname.com)?
No problem. When you sign up for a Basic or Marketing Website, we'll transfer your existing domain name to your new Website, free of charge.
|Do I have to sign a contract for Paid Services?
Nope - all of our services are month-to-month. No contracts. And no cancellation fees. If you decide to cancel your paid Website, you simply won't see another bill. We do not pro-rate refunds for paid services.
|Do you offer toll-free phone support?
Our Marketing Website includes a VIP toll-free phone number to call for technical support. Basic Websites get priority email support with a 1 business day response time. Free Websites have email support with a 3 business day response time.
|Will you guys help me build my Website?
Our technology makes it easy for you to build your own site. And we're always here to help you if you get stuck - just send us an email.
|How can people find my Website?
All of our Websites are designed from the ground up to be search engine optimized. Basic keywords and meta tags tailored to your location and services are built in. With our marketing package we create a personalized Google My Business listing for your practice, which is the fastest and most effective way to start getting visitors from search engines.
|How do I cancel my Website?
You can cancel your Website anytime you want. Just email us with your account information, and we'll take care of everything for you.
|How do I complain if I find offensive material on a ChiOnline site?
If you find offensive content on one of our clients' Websites, please email us at email@example.com. We take all complaints very seriously, and will look into any violations immediately.