ChiOnline/NCCAOMDiplomates.com SERVICE AGREEMENT
You should carefully read the following Service Agreement. By signing up for our services, you (the "User")
are agreeing to the terms of this service agreement.
ChiOnline grants you non-exclusive limited
License to use our
Website services and other services through our company in accordance with this Service Agreement. Our
services may only be used for lawful purposes — any use of our services which violates any applicable
laws is strictly prohibited. It is your responsibility to be aware of the laws in both the jurisdiction
of where our servers are located (Texas, United States of America) and your local jurisdiction. We reserve
the right to refuse service to anyone at any time for any cause deemed reasonable solely
including — but not limited to — use of our services in any
fashion ChiOnline deems improper,
offensive behavior toward our staff, posting sexually-oriented material on your Website, non-payment
of services, and/or posting copyrighted material on your Website.
2) WEBSITE SERVICES AND USER DATA
Our services enable you to create and manage your own Website
or a custom domain you or ChiOnline owns and manages. You control your own
neither ChiOnline nor our
partner, National Certification Commission for Acupuncture and Oriental Medicine
claim any ownership rights to your text or photo content.
and NCCAOM take
no responsibility for any content located on your Website, and ChiOnline
have no obligation to monitor such content on your Website.
3) FREE AND PAID SERVICES
ChiOnline provides both
free and paid Website services.
Free services are available at no charge for as long as you are
an NCCAOM Member in good standing.
Paid services are upgraded Website services that are provided and charged on a recurring monthly basis.
You are prohibited from adding any features to your Website that are inconsistent with
your current service level as defined here: https://www.nccaomdiplomates.com/service-agreement/features
You agree to pay for all paid services received
from ChiOnline via credit card, in advance
of the time period during which such services are provided. You agree that until and unless you notify
ChiOnline of your desire to cancel your service, your service will be
billed on a recurring
5) CANCELLATION POLICY
You may cancel your paid services at any time. All cancellation
requests must be submitted by the person listed as the main account contact. While there are no cancellation
fees, we do not give pro-rated refunds. This means that on the date you cancel, your card will not be
charged again from that date forward. You will be able to continue to
use ChiOnline' services
through the date for which you have paid in advance unless you explicitly request your Website to be
taken down prior to this date, which is an option provided for the User's convenience and will not entitle
you to a pro-rated refund.
6) UPTIME GUARANTEE
ChiOnline guarantees an uptime of
99% for your Website
in every calendar month, excluding downtime related to regular scheduled server maintenance. Should we
not reach this we will credit your account with a percentage of your monthly fee, upon receipt of an
uptime guarantee refund request.
7) REGULAR SCHEDULED SERVER MAINTENANCE
scheduled server maintenance to keep its systems performing optimally, which may result in your Website
and its control panel being inaccessible for a short time period. This type of maintenance is performed
less than once per month on average, lasts 10 minutes or less on average, and is generally performed
during low-traffic time-windows between 12:01am-4:00am US Mountain Time. Downtime due to regular scheduled
server maintenance does not count toward the 99% uptime guarantee.
You may not claim intellectual or exclusive ownership to your Website
content provided by ChiOnline
modified or unmodified. All services and Websites (other than User-generated content) are property
9) WEBSITE CONTENT LICENSES
You may upload or add to your Website any
Content to which you have a legal copyright — or which you create yourself. You hereby
agree that you have all rights necessary to grant the licenses applicable to your Website's
content. You also agree not to use any content for which you don't have sufficient rights.
If you do not have sufficient rights for text or images added to your Website, the legal
copyright holder may pursue you for damages, licensing fees, or other legal disputes. You
and/or your business are solely responsible to settle any and all legal disputes and related
costs or fees resulting from text or images added to your Website.
10) IMAGERY, CLIPARTS AND FONTS
All included imagery, clipart and fonts
used in our themes are royalty-free and are an integral part of our services. This limited-usage
License gives you the right to use images and fonts only as a part of the services we provide
for you. Any other type of usage or distribution is prohibited.
11) UNAUTHORIZED USE
You may not place any of our Website theme or print
template materials, modified or unmodified, on a diskette, CD, Website or any other medium
and offer them for redistribution or resale of any kind without prior written consent from
12) NO ADULT-ORIENTED SITES
You may not run any Website with adult-oriented content (sexual
material or services) on our servers.
If you are unsure as to what constitutes "adult" material please email us.
You may not sub-license, assign, or transfer this license
to anyone else without prior written consent from ChiOnline.
14) CHOICE OF LAW AND FORUM FOR DISPUTES
This Agreement shall be governed
in all respects by the laws of the State of Colorado. You agree that any claim or dispute
you may have against ChiOnline must be resolved by a court located in
County, Colorado. You agree to submit to the personal jurisdiction of the courts located
within Boulder County, Colorado for the purpose of litigating all such claims or disputes.
You agree to indemnify, defend, and hold
from any and all liability, penalties, losses, damages, costs, expenses, attorneys' fees,
causes of action or claims caused by or resulting indirectly from your use of the
service which damages either you, your clientele, ChiOnline, or any other
party or parties without limitation or exception.
16) NO WARRANTY
make no warranties or representations of any kind for the services being offered. The
service is provided on an "as is" and "as available" basis without
warranties of any kind, either express or implied, including but not limited to warranties
of title, non-infringement, or implied warranties of merchantability or fitness for
a particular purpose. No advice or information given by ChiOnline or its
agents or employees shall create a warranty. Under no circumstances
be liable for any direct, indirect, special, punitive, or consequential damages that
result in any way from your use of or inability to use the service, or for third
parties' use of the service to access your Web space, or to access the Internet or
any part thereof, or your or any third parties' reliance on or use of information,
services, or merchandise provided on or through the service, or that result from
mistakes, omissions, interruptions, deletion of files, errors, defects, delays in
operation or transmission, or any failure of performance.
You understand that by placing information on ChiOnline' servers that such
becomes available to all Internet users and that ChiOnline has no way of
or restricting access to such information or protecting such information from copyright infringement.
You assume total responsibility and risk for your use of ChiOnline'
and the Internet. It is solely your responsibility to evaluate the accuracy, completeness,
and usefulness of all opinions, advice, services and other information, and the quality and
merchantability of all merchandise provided through ChiOnline or on the
Your use of the service is at your sole risk. ChiOnline is not responsible
and data residing on your account. You agree to take full responsibility for files and data
transferred and to maintain all appropriate backup of files and data stored
You agree not to interfere with the operation of the system. You further agree not to interfere
with the proper operation of other systems reachable through the Internet, including any
attempt at unauthorized access. You agree to adhere to system policies as published
including restrictions on services available with each service type, restrictions on certain
features, and all other policies. ChiOnline may change its policies and
without notice. You agree to abide by any and all future policy decisions pertaining to your
service with ChiOnline.
17) AGREEMENT ACKNOWLEDGMENT
This agreement supersedes any written, electronic,
or oral communication you may have had with ChiOnline
or any agent or representative thereof, and constitutes the complete and total agreement
between the parties. Should any provision of this agreement is determined to be invalid
or unenforceable, all other provisions shall remain in full force and effect and
said provision shall be reformed only to the extent necessary to make it enforceable.
By using our services or placing or maintaining any data
on ChiOnline' servers you
are stating and acknowledging that you have read the aforementioned Service Agreement and
that you understand such Service Agreement and agree to be bound by it.
18) SMS TEXT MESSAGING TERMS
Coming soon and expected to occur between September 12, 2023 and January 31, 2024, ChiOnline
will transition from sending SMS via an email to SMS gateway to direct SMS for paid plan customers with mobile numbers in the US and Canada.
The launch date of this feature will be when these section 18 terms are in full affect, and this notice will be removed at that time.
ChiOnline paid plan customers have the option of signing up to receive SMS
(text message) notifications for appointment requests with their US or Canadian wireless phone number.
Wireless numbers in other countries will continue to use email to SMS gateways. By providing
your phone number for new appointment SMS notifications, you expressly consent to receive appointment details from
your Website's online appointment request form.
The number of messages per month will vary based on the number of requests you receive from your Website's
appointment request form. Message and data rates may apply. You may discontinue the receipt of these text messages
at any time by texting or replying STOP to our SMS system number. We may send you an SMS message to
confirm that you have been unsubscribed. You can also stop SMS delivery by logging in to your Website Control Panel
and removing your mobile number from the appointment notification option. For additional help, text or reply
HELP to our SMS system number, or contact customer service directly at email@example.com.
Notifications will come from our SMS system number: 1-914-670-1888
This SMS system number may change, or become multiple numbers, or become a short code at any point in the future and
will be updated here to reflect those changes.
ChiOnline will use reasonable efforts to deliver the text messages to the wireless number you provide through compatible
wireless carriers. Carriers are not liable for delayed or undelivered messages.
ChiOnline will use reasonable efforts such as Goggle reCAPTCHA ("prove you are human") to prevent spam/fake
appointment details from being sent to your provided mobile number as an SMS message, but cannot guarantee a
spam-free experience, and is not liable for illegitimate contact information being passed from your Website's
appointment request form to you via SMS or email messages.